REFUNDS AND CANCELLATIONS
RETURN OF GOODS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Due to our manufacturing process, exchanges, unfortunately cannot be offered. If you are unsatisfied with your purchase, you must please return your item and repurchase a new one.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. These include Perishable goods such as food or flowers. Also gift cards will not be accepted.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@charlattecoffeecompany.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: 6032 E Maple, Romulus, MI, 48174, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUND OF SERVICES
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Any event that required a service agreement will be subject to the terms of that agreement.
Should it become necessary for a client to terminate this agreement, and the event date is greater than ninety (90) days, the client shall receive a full refund of amount paid.
If the agreement is terminated within the ninety (90) day period but still greater than sixty (60) days, Caterer shall be entitled to retain any deposit paid.
Due to nature of services and the amount of preparation needed, If agreement is terminated within a thirty (30) day period, Caterer shall be entitled to full service amount and no refund will be issued.*
In case of the slight chance the termination of agreement is due to the caterer, any amount paid will be refunded in full as soon as possible, up to thirty (30) days.
*If the number of guests to be served is under 50 people, Caterer will review your agreement and refund up to 50% of full service amount if service has already been paid in full.